Services

Clicks TSM

Support, maintenance and oversight for monday systems after go-live.

Going live is only the start. Clicks TSM gives one place for tickets, access, changes and reports — so the system keeps working months and years later.

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See how it works

Clicks TSM
98.6%SLA met
12Open tickets
2.4hAvg response
IDSubjectSeveritySLA

Click a row to open the ticket.

Who it is for

Organizations with monday in production that need a team handling fixes, updates and permission policy.

What usually breaks today

  • No clear owner for issues and changes after the project ends.

  • Permissions and updates happen ad hoc with no audit trail.

  • Leaders cannot see if the system still meets agreed targets.

What you get

  • Tickets and support

    Clear path: intake, priority, resolution and close — on a monday board.

  • Access and changes

    Access requests, approvals and a change log for IT and procurement.

  • Leadership reports

    Availability, load and response times — not just a green board.

  • Ongoing improvement

    Product updates, fixes and adjustments as processes evolve.

Examples from the field

  • Vendor handover

    Take over a live system, document it and run maintenance without downtime.

  • Procurement review

    SLA and change reports documented before contract renewal.

How we work with it

  1. Onboard

    Map boards, permissions and current SLAs.

  2. Run

    Support board, rules and owners.

  3. Improve

    Monitoring, reports and planned enhancements.

From the field

  • Social & education nonprofit

    One CRM 360 — a whole service year, running in a click

    A large education org ran its service year on spreadsheets, scattered forms and manual handoffs between teams. We built one operating ecosystem on monday.com: candidate intake, placement, mentorship tracking and reporting — with process design before build and communication channels wired to the board.

    Read the story

  • Regional cluster

    From one board — catalog, business services and every channel

    A regional program supporting small and mid-sized businesses needed its public site, CRM and field teams aligned. We connected a digital catalog, SLA-driven customer journeys, WhatsApp and phone flows, and rollout to local authorities — without manual copy between systems.

    Read the story

Works well with

Want to see this on your process?

A short discovery call: map your setup, see a relevant demo, and a realistic rollout plan.

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