Services
Clicks TSM
Support, maintenance and oversight for monday systems after go-live.
Going live is only the start. Clicks TSM gives one place for tickets, access, changes and reports — so the system keeps working months and years later.
See how it works
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Click a row to open the ticket.
ArcGIS sync failure
#1042
Layer sync stopped after server patch. GIS team engaged.
Ticket detail, owner and SLA — as in TSM.
Who it is for
Organizations with monday in production that need a team handling fixes, updates and permission policy.
What usually breaks today
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No clear owner for issues and changes after the project ends.
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Permissions and updates happen ad hoc with no audit trail.
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Leaders cannot see if the system still meets agreed targets.
What you get
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Tickets and support
Clear path: intake, priority, resolution and close — on a monday board.
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Access and changes
Access requests, approvals and a change log for IT and procurement.
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Leadership reports
Availability, load and response times — not just a green board.
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Ongoing improvement
Product updates, fixes and adjustments as processes evolve.
Examples from the field
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Vendor handover
Take over a live system, document it and run maintenance without downtime.
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Procurement review
SLA and change reports documented before contract renewal.
How we work with it
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Onboard
Map boards, permissions and current SLAs.
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Run
Support board, rules and owners.
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Improve
Monitoring, reports and planned enhancements.
From the field
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Social & education nonprofit
Recruitment, placement and mentorship tracking on one CRM 360 board
A large education org ran its service year on spreadsheets, scattered forms and manual handoffs between teams. We built one monday.com process for candidate intake, placement, mentorship tracking and reporting, with process design before build and communication channels wired to the board.
Read the story -
Regional cluster
From one board — catalog, business services and every channel
A regional program supporting small and mid-sized businesses needed its public site, CRM and field teams aligned. We connected a digital catalog, SLA-driven customer journeys, WhatsApp and phone flows, and rollout to local authorities — without manual copy between systems.
Read the story
Frequently Asked Questions
- What is Clicks TSM?
- Clicks TSM is the ongoing maintenance service for monday.com systems. It includes support, a defined SLA, updates and changes, process monitoring and system governance — so your system keeps working long-term.
- Can we get TSM without building the system with Clicks?
- Yes. Clicks TSM works for systems built by other parties. We audit the existing system, understand the architecture, and provide ongoing maintenance.
- What SLA does Clicks TSM offer?
- SLA depends on the chosen plan — response times from 4 hours to 2 business days, depending on urgency and service tier.
Want to see this on your process?
A short discovery call: map your setup, see a relevant demo, and a realistic rollout plan.