Case study

Mission-driven nonprofit Endpoint fleet rollout and ongoing support

From rolling out dozens of PCs — to ongoing support that keeps the nonprofit running

A nonprofit running broad field programs arrived with scattered machines, mixed versions and no team left after "project close". We configured dozens of endpoints to one standard, centralized inventory and users on a monday board, and provided ongoing technical support through Clicks TSM — tickets, SLAs and a maintenance routine.

At a glance

Workstations configured
40+

Single deployment standard

Support board & SLA
Clicks TSM

Ongoing support

Inventory & licenses
monday board

Clicks Solutions

Defined response tiers
3 tiers

Tickets + remote

Rollout and inventory ran in Clicks Solutions on monday.com; ongoing support runs in Clicks TSM — one place for tickets, access and leadership reports.

Custom developments

The challenge

Machines bought in different years with no central record of who uses what. Security and antivirus updates were inconsistent, and issues were fixed over WhatsApp by a volunteer "who knows computers". There was no clear owner after the first contractor left.

Our approach

Survey the existing fleet, define a deployment standard (accounts, updates, backup, core apps), roll out in waves by team or site, then move to a support board with SLAs and named owners on the Clicks side.

What we built

  • Configuration of dozens of PCs — Windows and Mac — against one checklist.

  • Inventory board: machine, user, site, Office/antivirus license and last patch date.

  • Clicks TSM ticket board: intake, priority, remote or on-site fix, close and measure.

  • Access and backup routine — documented access requests, not ad-hoc local admin.

  • Short monthly report for operations: open items, response times and machines due for replacement.

Deliverables and the products behind them

  • Deployment standard and rollout across dozens of workstations

    Clicks Solutions

  • Computer inventory, users and license board

    Clicks Solutions

  • Support board, SLA and ongoing ticket tracking

    Clicks TSM

  • Access policy, backup and security-update routine

    Clicks TSM

How it works in practice

A staff member reports an issue — a ticket opens on the board with priority and owner. A technician connects remotely or visits a site, updates the machine record in inventory and closes with a short summary. Operations leads see open volume and SLA adherence on a dashboard — without chasing scattered messages.

Outcomes

A fleet that speaks one language, ongoing support from a team that knows the org, and documentation that makes replacing a machine or user possible without losing context.

Want to build something similar?

A short call: map your setup, see a relevant example, and a realistic rollout plan.

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